Are We on Vacation?

A few weeks ago while Donna was waiting at the finish line to see her nephew, Connor, finish a 5k run, a vendor made her an offer she couldn’t refuse. He offered her a $150 American Express gift card, valid anywhere American Express is accepted, in return for having theĀ  two of us sit through a two-hour presentation.

The presentation was from Wyndham Vacation Ownership. We knew we would be subjected to the usual high-pressure sales tactics. We also knew we wouldn’t get sucked into anything that wasn’t right for us. We figured what the heck? Take a few hours out of the day and walk away with $150. Why not?

Our appointment was set for 11:30am, Wednesday. We rode the scooter out to the Hazard Center in Mission Valley and found the Wyndham office. We checked in at 11:25am. Then we sat and waited while other people arrived. It was more than 20 minutes later before we were introduced to our salesperson, Hernando, and escorted back to a large room with open cubicles and desks. Each couple was assigned to their own salesperson.

Before we sat in Hernando’s cubicle, we were given plastic plates and napkins and had our choice of various sandwich wraps delivered from a nearby deli. We also had a variety of chips and drinks to go with the wrap. It was interesting. For the next 20 minutes we sat and ate while we talked about our backgrounds. Hernando told us about his family and how he ended up with Wyndham. My cynical take was this was designed to put us at ease and make us feel like Hernando is our friend.

Next, we were all herded into a conference room. A sales guy named Cory took over and all of the other salespeople left the room. Cory started by introducing himself, then had each of us say where we were from, where was our best vacation and if money was no object, where would we go on our next vacation.

Then he launched into his presentation, starting out by telling us there would be no pressure. They just wanted us to understand the benefits of Wyndham Vacation Ownership. He was pretty lively through most of his presentation and everyone participated as he asked the group questions. We sat through a couple of videos that were designed to make you feel like you were really missing the boat if you didn’t join.

We learned that Wyndham Vacation Ownership isn’t your typical timeshare arrangement. You buy in and become an owner of shares. This is somewhat like the Escapees program I described when we were in Jojoba Hills. The Wyndham Worldwide Corporation has a number of resorts, hotels and other vacation properties. They also have exchange programs through RCI, that allow trades with other resort properties around the world. There are more than 900,000 owners of shares in the Wyndham Vacation Ownership program, making it by far the largest in the country.

Ownership allows you to buy credits, which is how you pay for your stay at a property. They have standard plans with various amounts of credits, beginning with 5,000 credits. It takes about 4,000 credits to stay for a week at most properties. It could be more or less, depending on the location and size of the condo you’re staying in and whether it’s a peak or off-peak stay.

We returned to Hernando’s desk. I think Hernando knew he was facing an uphill battle to get us onboard, since he knew we were full-time RVers and don’t need a condo at resort locations. We can move our home anywhere we want. He was a little offstride as he went through his workbook, which was designed to show us how affordable the program is, compared to typical vacations.

Filling in the blanks on his workbook didn’t give the normal results. When he asked us how much we spend on hotel rooms, we said “zero.” We pay for hook-ups though. We figured our costs for full hook-ups average about $35/night. This didn’t fit the formula in his workbook.

Then Cory came over to lend his support. He mentioned an affiliation with Thousand Trails. That got my attention. Thousand Trails is a campground and RV resort membership with sites all across the country. Cory said he would have someone come over to explain the Thousand Trails program. Shortly, another salesperson came over to help. Her name was Christine. It turned out the Thousand Trails affiliation only entitles Wyndham members to get a discount off the Thousand Trails non-member rates, which are typically quite high.

At this point, Hernando went through the cost of ownership at various credit levels. I could tell his heart was no longer in it though as he could see this wasn’t a fit for our lifestyle. Their whole presentation was based on getting away from it all and lowering your level of stress by having the availability of going to a resort wherever you want, whenever you want. Well, that’s what we do already.

Finally, Cory came back to take one more swing at us. He offered us a special one-time chance at a bare bones membership, available only if we signed up right now. Then he had us sign a document stating that we didn’t want to accept the offer and would not be offered it again. No pressure tactics, right?

By then, it was after 2pm. Our two-hour, no-pressure presentation had stretched to about two and a half hours. The other participants were still stuck at their salesperson’s desks as we left.

On the way out, Donna collected her $150 American Express card. We found out the reward for sitting through the presentation wasn’t the same for everyone. Some people received only a $50 card. I don’t know how they decide which amount to offer, but they obviously offered us too much. Their program wasn’t for us.

It did get us talking a bit about what a vacation might look like for us. When we made the decision to live the full-time RV lifestyle, I told Donna that it was a lifestyle, not a vacation. She said, “Oh, good. So we’ll still go on vacation?” She had me there.

Because we can travel anywhere, any time and there still so many places we’d like to visit in our motorhome, we have yet to make any “real” vacation plans. Often we find ourselves on vacation by default like the time we spent a few days in Winthrop, WA. Donna was so enamored with our location, she declared herself on vacation. We walked around town, shopped, and ate out at least once every day. We did the same when we stayed just outside Yellowstone National Park. And then there was the long weekend we spent on a friend’s property in Montana with no cell phones, Internet, or television.

The more we thought about our “vacations” over the past 15 months, the more we realized that while we are not on vacation 365 days a year, doing all the touristy things, we can be on vacation whenever we choose. So yeah. Thanks but no thanks, Wyndham.

We have overcast skies this morning. The temperature is in the lower 60s and will top out at 68 degrees. I want to go out on my mountain bike today.

4 thoughts on “Are We on Vacation?

  1. Catherine LeCates

    Well, I do own with Wyndham–it is great for those of us who don’t want to RV but want to get away–but I do agree that it does not suit your lifestyle. I have sat thru their talks occasionally when on vacation just to earn that bonus stuff—LOL—and I can get pretty tough with them—they often want to get me out of there a lot faster as I just raise the level of my voice when they get pushy.

    1. Mike Kuper Post author

      Hi Catherine – I didn’t mean to imply it wasn’t a good program for some people. After all, more than 900,000 owners are in. It just didn’t suit us. I also think the psychology behind their presentation was interesting.

  2. Sandy Mathews

    Inquiring minds want to know how you and Donna answered the two questions asked of the people in the group:
    1) Where was your best vacation?
    2) If money was no object, where would you go on your next vacation?

    1. donna@unclutter.com

      We’ve had a lot of great vacations – Hawaii, London, Paris, Amsterdam, but we both said, “The Greek islands and Turkey.” If money was no object, we would love to go to the Mediterranean – Barcelona, south France, Monte Carlo. (Mike’s been there before, but not me!)

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