I haven’t posted for a few days as I haven’t had much to say. Sunday was a cloudy day with periods of rain. My middle daughter, Jamie, along with her significant other, Francisco and family hit the road. They planned to go back to Texas via California so they could visit Francisco’s cousin along the way. It was great having some time together and hanging with her family.
Monday was another gloomy day. There was a thick, low overcast ceiling. Although some sunlight penetrated the cloud cover, it was diffuse light and the clouds were so thick you really couldn’t pinpoint the position of the sun. A light mist fell most of the day punctuated by occasional large rain drops.
In the evening, we went over to my ex-wife’s house for dinner. LuAnn grilled fish burgers and also had hot dogs for the kids. We had a send-off for my youngest daughter, Shauna, as she had a red-eye flight back to Washington D.C.
Tuesday’s weather was more of the same. The daily high temperature only hit 64 degrees – a few degrees cooler than the previous days. With the damp mist it feels colder than recorded. My oldest daughter, Alana, had to report back to work after having six days off. She was back to 12-hour shifts in the emergency room at Providence Hospital in Everett.
I spent most of my time indoors reading books. I don’t get on very well with the sunless, wet weather. Donna managed to get in a couple of bike rides when the rain stopped for a couple of hours.
Donna had another laptop mishap Sunday night when her wine glass toppled right into the keyboard of her laptop. It was up and running at the time but shut itself down. We let it sit and dry out for a couple of days but couldn’t get it to work. It sounded like the hard drive was spinning and we could see the power indicator light up, but the screen remained dark. On Tuesday afternoon when we had a break in the rain – it was still misty out – we rode the Spyder to a computer repair place in Marysville. The guy there was able to get the laptop to boot up using a remote keyboard and monitor.
We took this as a good sign. He said oftentimes when liquid is spilled into the keyboard it remains there as the bottom of the keyboard has a plastic liner. If that was the case, he could replace the keyboard and check everything out and she would be back in business. We crossed out fingers and left the laptop with him for an assessment.
Wednesday morning the cloud cover persisted. The computer repair guy called with bad news. Liquid had damaged the motherboard and fried a cable for the display. It wouldn’t be cost effective to repair the laptop.
Meanwhile I was having a couple of customer service challenges. I needed to replace the jack on our cargo trailer. If you’ve been reading my posts you might remember how I mis-judged the severity of a dip at the Elks lodge driveway in Palmdale and damaged our jack when it dragged on the pavement.
I called the TrailersPlus outfit in Marysville Tuesday to see if they had a replacement jack. When I asked the person on the phone for the parts department, I was put on hold for a minute. When they came back on the line they said there was no answer in Marysville as everyone was tied up with customers. They took my number and said someone would call me back shortly. I realized I wasn’t talking to someone in Marysville, I was talking to the TrailersPlus call center, wherever that may be.
A few hours later, I hadn’t received a call back so I phoned again. This time I was told the Marysville store is extremely busy and they’re operating on reduced hours. Really? When the store is extremely busy you shorten the hours of operation? He said it was necessary so they could handle paperwork and not be serving customers all the time. Wow! What kind of business model is that?
After lunch on Wednesday, I borrowed our granddaughter Lainey’s car. I had to pick up Donna’s laptop and I also wanted to see if I could find a jack for the trailer. I stopped at an RV and trailer supply store nearby in Arlington. They had jacks but not the one I needed. I was told they would have it on Thursday if I wanted to come back. The price was $61.
After I picked up Donna’s laptop, I stopped at TrailersPlus since I was nearby. I went in the front entrance and found an empty lobby area. I looked around and found a couple of empty offices. I walked through a door into the shop area. Outside the shop, I saw a couple of guys shooting the breeze and smoking. They asked me if I needed something. I told them what I was looking for and one of the guys said he would get someone to help me.
A couple of minutes later, he came back with another guy that motioned for me to follow him. We went back into the front lobby area. I told him what I was looking for. He hit a few keys on a computer and told me he had the jack and it was $29. Deal. I bought the jack and a new sand pad – the old pad was bent when the jack dragged. While he was entering the sale, I heard the phone ringing on three occasions. It was ignored by everyone. A few employees walked in and out of the lobby area but as far as I could tell no one was doing anything useful. This store is definitely in need of competent management.
When I came home, I was able to change out the jack in short order. I was a little leery of the threads tapped into the frame for the jack mount. The mounting bolts took a mighty whack when the jack was pulled across the pavement. I used thread locking compound and was careful not to over tighten the jack mounts.
The other customer service story was totally unexpected. On Monday, I ordered a new set of tires for Donna’s bike with my Amazon Prime account. At checkout, before I proceeded to finalize the order, I confirmed the shipping info. It said “Delivery Guaranteed Friday June 23.” I placed the order.
I received an e-mail Wednesday from Amazon telling me the order had shipped and it had tracking information. When I tracked it, the arrival date was Monday, June 26th! We are booked at the Pine Near RV Park in Winthrop on Monday. I called Amazon customer service. The representative I talked to definitely wasn’t a native English speaker. I was pretty sure I was talking to someone in India and his accent was so heavy, I had to ask him to repeat his question a few times. He couldn’t get the address I gave him or the order number right – he kept transposing the numbers and I had to repeat the info several times. It made me think of the times I was in Germany and tried to communicate with my rudimentary language skills – I think the phrase I most often used was “nochmal langsam bitte” or “repeat slowly please.”
After we got through my account information – which took about 15 minutes – I explained the problem with the order and the delivery guarantee. He put me on hold a couple of times saying “Please on hold” and returning with the phrase “Thank you for on hold.” He said I would receive the items on Monday. I explained again how that wouldn’t work for me and they had guaranteed Friday delivery. He said it was “in shipment” and nothing could be done. I hung up frustrated.
To Amazon’s credit, I later received and e-mail giving me return options. I think I’ll wait until Friday to see if the items miraculously deliver before I choose a return and refund option.
On Wednesday afternoon, the skies cleared and we had bright sunshine. Donna rode south on the Centennial Trail and got 26 miles in. The forecast calls for much warmer temperatures with highs in the 80s by the weekend. This is more like the weather we’re used too – just in time for us to prepare to leave.